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» Telephone Interviews

Good customer understanding is about asking the right questions and probing the answers.  The first answer given, is not necessarily what that customer really thinks.  It takes skill and experience to understand, when to probe and when not to. 

It also takes skill and experience to be able to filter issues of over-anxious parents from genuine issues.  With the experience of our researchers, we can help you see your school through the eyes of your customers.